Questions, answered
The things customers ask before their first order.
How fast are orders delivered?
Most orders start within moments of payment and finish automatically. Larger quantities are delivered gradually, which is deliberate — it looks natural and is far safer for your account.
What happens if an order fails?
You are refunded in full, automatically, to your 39 Hub balance. You do not need to ask, and you do not lose the money — spend it on any other service whenever you like.
Do you need my password?
Never. Growth services need only your public link or username. Nobody at 39 Hub will ever ask you for a password, a login code, or your recovery email — treat any such request as fraud.
How do I pay?
Fund your 39 Hub balance by card or bank transfer, then order from your balance. Card and transfer details go straight to the payment processor — they are never stored on this store.
Can I get a refund after delivery?
Once a service is delivered it cannot be returned, the same as any digital product. If something arrives wrong or incomplete, open it with support and it will be put right or refunded.
Is a drop in numbers normal?
A small amount of drop-off is normal on every platform, because platforms periodically remove inactive accounts. Where a service is marked with a refill guarantee, top-ups are covered for the stated period.
How do I reach a person?
Message 39 Hub from the support button on any page. You are talking to this store directly, not a queue shared with strangers.
Everything 39 Hub sells is on the store, priced up front.
Open the store